If you’re in a package tracking situation where your parcel has been delivered to the wrong address, and someone else has signed for it, you should contact the sender as soon as possible. Ask them to confirm the address the item was shipped to and provide proof that it was labeled correctly.
eTrack provides shipping information for more than 70 courier services. We are unable to provide you with any additional information other than your basic order details. Therefore we request that you contact the seller or courier directly.
As a third-party tracking platform, we are not accountable for any issues regarding the delivery of any products sold on other platforms.
Most eTrack customers use the site for locating registered airmail, E-packets, and postal parcels. All of these items are specified within the postal act. Universal postal packages weigh up to 10 kg, or one weighing up to 20 kg that has been paid for in cash and will be collected from the post office.
The same tracking numbers are used both domestically and by the destination country’s postal services.
Chinese sellers have variou shipping options, especially those who sell online. The services include PostNL, Singapore Post, DHL, etc.
If this tracking information states a parcel has been delivered in most cases, it means delivery has been successful. However, if you have not received it, you should take the following steps:
On some occasions, parcels do not get delivered within the anticipated time frame, and you may not be able to locate them with the tracking information provided. In such cases, you should contact the carrier directly, giving them your tracking information to ensure the parcel has been addressed correctly.
If the carrier has attempted delivery but you are not at home, they may leave a notice card informing you that they tried to deliver your parcel. Suppose the tracking information states a card has been left, but you have not received one. In that case, you should contact the courier directly to get further instructions on when redelivery will be attempted.
International shipping can take some time, mainly if the seller does not use an express service. Registered mail, parcels, or eight packets will take around the same time as standard packages. The main difference is that they are traceable and therefore provide you with greater security.
Registered mail usually takes between 2-4 weeks for overseas shipments, and e-packets take 1-3 weeks, as do EMS shipments. Of course, these times can be extended due to the customs clearance process in a particular country
‘Pick up’ status means that your parcel has arrived in your country and is either out for delivery or at the local delivery facility. In this case, you should contact the carrier directly to get instructions of it where you can collect the parcel from
Most carriers will be able to work from a partial address, but they might delay the delivery. To ensure efficient and timely delivery, you should provide clear and accurate details of the delivery address.
Your parcel goes through several stages during delivery, with the handlers checking the address at each one of the stages. If the address details are insufficient, they may redirect your package incorrectly, therefore delaying its delivery.
If the delivery details are insufficient, they might mark your parcel as undeliverable or returned to the sender. In this case, you will not receive your parcel.
This status means there has been an attempted delivery of your parcel, but it has not been successful. There are several reasons this might be the case, including no one is present to accept the delivery.
Most carriers will retain your parcel for around two weeks and may attempt redelivery during this time. If you have missed an attempted delivery, you should contact the carrier immediately for further instructions on how to get your parcel. In this case, you should be aware of the deadline for collecting your parcel.
Clearing customs is a standard procedure for every international shipment. Your carrier can provide you with how the customs process is handled for your particular items. You may also have to contact the seller if specific paperwork is required for you to pay import taxes.
If the value of your parcel is under a certain amount, you may not have to pay any import tax. However, most high-value items are liable to a certain level of import tax. You should be aware of the importance of paying before buying any products from overseas suppliers.
Shippers may assign your parcel with an alert status for several reasons. The most common is that they are returning to the originator because of incorrect or insufficient shipping details. There may also be issues with customs clearance, or you may have ordered restricted goods. Possibly, your parcel may have become lost or badly damaged.
Whatever the reason, carriers will identify this on the parcel so that the sender can inform you of the cause. They will also be able to start an investigation with the shipping company as to the whereabouts of your parcel.
Most of the processes during mail are package delivery or automated. However, there is still a lot of manual handling involved at various stages, which can lead to human error. Unfortunately, sometimes carriers deliver packages to the wrong address, but not very often.
An Expired status indicates that your package has been with the shipping company for an unusual length of time, generally more than 30 days. If you believe your package has gone beyond a point when you expect delivery, you should contact the shipping agent directly.
We can confirm whether a tracking number is valid, as we operate with various formats used by most shipping companies. However, we are unable to confirm the package’s owner.
Before making an online order, you should take care of the supplier you use. Conduct your diligence on the potential suppliers, researching them online to verify they are a bonafide business. Consider using suppliers With good reputations and excellent feedback from previous customers
eTrack provides shipping information for more than 700 courier services. We are unable to provide you with any additional information other than your basic order details. Therefore we request that you contact the seller or courier directly.
As a third-party package tracking platform, we are not accountable for any issues regarding the delivery of any products sold on other platforms.
Unfortunately, we cannot provide estimated times of arrival for packages as these vary between destinations and shipping companies. You should anticipate your package arriving between 15 to 35 days after the seller has shipped it.
Your seller has the choice of sending your package either by rapid speed post or the more affordable option of registered mail. Shippers prefer he latter for shipping items of low value.
Using registered mail allows you to track your parcel, but this facility is unavailable for unregistered surface mail. If you use surface mail, the only information you’re likely to get is an email from the seller telling you that they have dispatched your goods.
It is not possible to confirm a delivery address just by using the tracking number.
As an independent third-party, eTrack has no direct involvement in the selling or shipping of products. As such, we do not hold shipping details such as delivery address As this is private information. If you require any specific shipping information or confirm the delivery address, you should contact the shipper directly.
We understand the importance of receiving timely information about your package deliveries. However, typically arrival dates are not available for international deliveries. Carriers update shipping status is every time they enter information into the carrier’s system.
Long delays in information about your package update could mean that it is still in transit or the carrier has failed to update the tracking information. Both of the situations are unfortunate, and if this is the case for your parcel, you should contact the sender directly. They can then investigate the whereabouts of your package.
In most circumstances, you cannot change the delivery address once the sender has shipped your package. However, once it has arrived at the destination country, you can submit a formal request to the carrier to change the delivery address. You can do this via the carrier’s website.
For All requests or issues regarding refunds, you should contact the seller/shipper directly.
eTrack provides shipping information for more than 700 courier services. We are unable to provide you with any additional information other than your basic order details. Therefore we request that you contact the seller or courier directly.
As a third-party tracking platform, we are not accountable for any issues regarding the delivery of any products sold on other platforms.
“Not Found” Status means that we could not retrieve any information about your package from the tracking number provided. In this case, we recommend you resubmit the tracking number, having rechecked it. Failing that, you should contact your seller/shipper directly to verify the tracking number is correct.
Typically, there is a delay of between 1 to 2 days between your carrier shipping your parcel tracking details becoming available.
Most carriers do not offer a guaranteed delivery rate date for their international service. Given the variations in different customs procedures and freight arrangements within airports, it’s unreasonable to expect exact delivery dates. In this respect, international shipping differs considerably from the domestic post.
The carrier scans your package between the various hubs and shipping terminals. When it is in transit between these points, it is impossible to provide an exact location of its whereabouts. Therefore you will always be provided with the latest position we have received from the carrier.
As a third-party tracking platform, we have no other information available to us other than that provided by the carrier.
International shipping of packages often takes up to and can exceed 60 days. Here is a general breakdown of packages’ typical delivery schedule using Global Registered Airmail/ePacket:
If you have any queries or concerns regarding your package’s delivery, you should contact your carrier and get them to expedite delivery.
Individual courier companies compose their tracking numbers. If a tracking number is similar or even identical to those of another carrier, we cannot determine which company you have used for your shipment. In these cases, we put the status “your number might belong to the following careers.”
If you receive this status when you input your package tracking number, please accept our apologies. You might get this response due to technical issues and present limitations in dealing with shipments from certain countries, including Germany, the Netherlands, Denmark, Sweden, and Qatar. Rest assured, our online tracking capabilities with these countries will not affect the delivery of your parcel.
Suppose your package’s destination is one of the countries we’ve mentioned above. In that case, we recommend that you use eTrack to track from the country of origin, then switch to the carrier’s official website for in-country delivery.
This status means that eTrack can’t automatically identify your package tracking number. In this situation, please try the following steps:
At the moment, we have added over 700 carriers to our package tracking service. If you want to recommend a new carrier, don’t hesitate to contact us with the carrier’s website and a few testing numbers.